------------------ We are currently observing the following issue when accessing the HENNGE Access Control administration screen:
■Observed Issue When a user with administrator privileges attempts to access the administration screen, the following error is displayed. If they click "Login" to try and access the screen again, the same error reappears.
■Error Message -------------------------------------------- Logged out Session no longer valid, log in again --------------------------------------------
If you encounter this issue, we kindly request that you explicitly log out of HENNGE Access Control and then attempt to access the administration screen again after logging back in.
Please note that no issues have been confirmed for anything other than accessing the administration screen, and other services remain fully functional.
We apologize for any inconvenience this may cause and appreciate your understanding.
Jun 13, 2025 - 17:21 JST
大変お手数ではございますが、本事象の影響を受けておりましたお客様は発行済の入場証で、HENNGE Access Control へのログインが可能か(アクセスが許可されるか)をご確認ください。 もし事象が継続している場合には、HENNGE One サポート窓口までご連絡くださいますと幸いです。 ご迷惑をおかけしました事を深くお詫び申し上げます。
------------------ We're writing to provide an update on the issue. We've identified the root cause and completed the necessary countermeasures.
We kindly ask customers who were affected by this issue to please verify if you can now log in to HENNGE Access Control with your issued admission pass (i.e., if access is granted). If the issue persists, please contact the HENNGE One support desk. We sincerely apologize for any inconvenience this may have caused.
Jun 17, 15:15 JST
Investigating -
現在、一部の HENNGE Access Control 環境において、ログイン時に入場証Cookieによるアクセス許可が正常に行われない事象を確認しております。 ※その他のアクセス許可条件(IPアドレス、デバイス証明書など)については問題なくご利用いただけることを確認しております。
原因調査及び対応を実施中です。 ご迷惑をおかけし、申し訳ございません。
------------------ We are currently observing an issue where access permission via the entrance pass cookie is not functioning correctly during login for some HENNGE Access Control environments. ※Other access permission conditions (such as IP address and device certificates) are confirmed to be operating without issues.
We are investigating the cause and implementing countermeasures. We apologize for any inconvenience this may cause.
Jun 17, 12:29 JST
Jun 16, 2025
No incidents reported.
Jun 15, 2025
No incidents reported.
Jun 14, 2025
No incidents reported.
Jun 13, 2025
Unresolved incident: An Issue in HENNGE Access Control (Admin Console).