------------------ We are currently observing the following issue when accessing the HENNGE Access Control administration screen:
■Observed Issue When a user with administrator privileges attempts to access the administration screen, the following error is displayed. If they click "Login" to try and access the screen again, the same error reappears.
■Error Message -------------------------------------------- Logged out Session no longer valid, log in again --------------------------------------------
If you encounter this issue, we kindly request that you explicitly log out of HENNGE Access Control and then attempt to access the administration screen again after logging back in.
Please note that no issues have been confirmed for anything other than accessing the administration screen, and other services remain fully functional.
We apologize for any inconvenience this may cause and appreciate your understanding.
Jun 13, 2025 - 17:21 JST
大変お手数ではございますが、本事象の影響を受けておりましたお客様は発行済の入場証で、HENNGE Access Control へのログインが可能か(アクセスが許可されるか)をご確認ください。 もし事象が継続している場合には、HENNGE One サポート窓口までご連絡くださいますと幸いです。 ご迷惑をおかけしました事を深くお詫び申し上げます。
------------------ We're writing to provide an update on the issue. We've identified the root cause and completed the necessary countermeasures.
We kindly ask customers who were affected by this issue to please verify if you can now log in to HENNGE Access Control with your issued admission pass (i.e., if access is granted). If the issue persists, please contact the HENNGE One support desk. We sincerely apologize for any inconvenience this may have caused.
Jun 17, 15:15 JST
Investigating -
現在、一部の HENNGE Access Control 環境において、ログイン時に入場証Cookieによるアクセス許可が正常に行われない事象を確認しております。 ※その他のアクセス許可条件(IPアドレス、デバイス証明書など)については問題なくご利用いただけることを確認しております。
原因調査及び対応を実施中です。 ご迷惑をおかけし、申し訳ございません。
------------------ We are currently observing an issue where access permission via the entrance pass cookie is not functioning correctly during login for some HENNGE Access Control environments. ※Other access permission conditions (such as IP address and device certificates) are confirmed to be operating without issues.
We are investigating the cause and implementing countermeasures. We apologize for any inconvenience this may cause.
Jun 17, 12:29 JST
Jun 16, 2025
No incidents reported.
Jun 15, 2025
No incidents reported.
Jun 14, 2025
No incidents reported.
Jun 13, 2025
Unresolved incident: An Issue in HENNGE Access Control (Admin Console).
------------------------------ Update Regarding False Positives This is a follow-up report on the matter.
Further confirmation has shown that the widespread false positive issue has been resolved following the completion of actions taken by WithSecure.
We kindly request that you release any items (files) that were quarantined due to false positives via the HENNGE Cloud Protection administration screen.
The false positives may have occurred between June 4th, 19:40 JST and June 5th, 15:30 JST. Therefore, we would appreciate it if you could review and release any files that were quarantined during this period.
We have also confirmed that the detected threat name in this incident is "Exploit:W32/ShellCodeInjection.A!DeepGuard." We hope this information is helpful when deciding whether to release an item. You can confirm the detection name in the Cloud Protection admin portal by navigating to [COLLABORATION PROTECTION] - [Quarantine] and then clicking the 'v' mark next to the quarantined item for details.
We sincerely apologize for any inconvenience this may have caused.
Reference Information for Releasing Quarantined Items The following information will assist you in releasing quarantined items:
■How to Filter Quarantined Files by the Affected Period 1. Open your browser and log in to the Cloud Protection admin portal. 2. After logging in, select [COLLABORATION PROTECTION] - [Quarantine] from the sidebar of the admin portal. 3. After transitioning to the [Quarantine] page, a list of quarantined items will be displayed. 4. Set the search conditions as follows: Select "Time from" and set it to June 4th at 19:40. Select "Time to" and set it to June 5th at 15:30. 5. Click the Refresh button.
■How to Release Multiple Quarantined Items at Once 1. Check the checkboxes for the items displayed using the above steps. You can select all items displayed on the current screen by checking the topmost checkbox. (To select more items, scroll down to load more.) 2. Click the "Release" button displayed at the bottom of the screen. 3. A confirmation message "Are you sure that you want to release the selected items?" will appear. Click the "Release" button.
大変恐れ入りますが、本事象が発生されておりましたお客様に置かれましては、ご確認をお願いいたします。 現時点でも多数の誤検知が継続されている場合には、HENNGE One サポートへお知らせくださいますと幸いでございます。
弊社でも引き続きその後の状況を注視してまいります。
------------------------------ Update Regarding the False Detection Issue We've received a report from WithSecure, the vendor, confirming that they have completed their remediation efforts regarding the false detections.
We kindly request that any customers who experienced this issue verify the resolution.
If you are still experiencing a significant number of false detections at this time, please inform HENNGE One Support.
We will continue to monitor the situation closely on our end as well.
Jun 5, 17:58 JST
------------------------------ We've confirmed a situation where a large number of files are being false-positively detected by HENNGE Cloud Protection. We are currently investigating this issue.