The response from our system team has been completed, and recovery has been finalized for the affected tenants where the problem had persisted. Currently, all HENNGE Email Archive tenants are functioning normally, and email searches are fully operational. Additionally, there has been no loss of emails within HENNGE Email Archive as a result of this issue.
We sincerely apologize for the prolonged inconvenience this has caused.
Our system team continues to work on addressing the matter, and we have confirmed that the situation is improving for some tenants where the problem persists. We are continuing our efforts toward full recovery, and we kindly ask for your patience a little longer. Thank you for your understanding.
We are pleased to inform you that the issue affecting the search function for emails sent after 4:00 PM on November 25th has now been resolved. We apologize for any inconvenience this may have caused.
However, we are aware that some past emails within specific timeframes are still not appearing in search results for certain tenants. We are continuing to work on restoring these emails and appreciate your continued patience as we complete the recovery process.
Our system team has identified the cause of this issue and implemented a fix. Emails sent after 4:00 PM on November 25th are now gradually becoming searchable, and we have confirmed that the situation is improving.
We are continuing to work on a complete recovery and appreciate your continued patience.
We are still experiencing an issue where recent emails (after 4:00 PM on November 25th) and some past emails are not appearing in search results within the archive. Our system team is continuing to investigate the cause.
We apologize for any inconvenience this may cause and appreciate your continued patience while we work towards a resolution.
-------- We are currently experiencing an issue where the email search function in HENNGE Email Archive is not working properly in some environments. This affects searching for both recent and some past emails.
We are currently investigating and working on resolving the issue.
Please be assured that the email archiving process itself is operating normally.
We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality