もし事象が継続している場合には、HENNGE One サポート窓口までご連絡くださいますと幸いです。
この度はご迷惑をおかけし、大変申し訳ございませんでした。
---------------- Here is an update on this matter.
Our system team has applied the fix to the production environment and confirmed that the issue has been resolved. We have also reconfirmed that no email loss has occurred.
We apologize for the inconvenience, but we kindly ask customers who were affected by this issue to please try searching for emails in HENNGE Email Archive again.
If the issue persists, please do not hesitate to contact HENNGE One Support.
We sincerely apologize for any inconvenience this may have caused.
---------------- Here is an update on this matter.
Our system team continues to work on the recovery.
We are handling this matter with the highest priority. We sincerely apologize for the inconvenience this may cause, but we ask for your patience until the recovery is complete.
We will provide an update by 20:30 (JST) regardless of progress.
---------------- Here is an update regarding this matter.
Our system team has investigated this incident and identified the cause. We are currently working on resolving the issue to restore the system.
We have confirmed that email archives and other related processes are not affected, and that incoming emails are being archived correctly. We have also confirmed that no already-archived emails have been lost.
We sincerely apologize for any inconvenience this may cause. We will provide an update on this matter by 7:30 PM (JST) regardless of progress.