------------------------------------------ We have completed our continuous monitoring of the system and can confirm that the service is operating normally with no recurrences.
Our investigation has confirmed that no emails were lost as a result of this incident.
We sincerely apologize for any inconvenience caused.
Posted Feb 03, 2026 - 13:01 JST
Update
We are continuing to monitor for any further issues.
------------------------------------------ This is a follow-up regarding the delay issue.
Our system team has addressed the issue, and the delay in HENNGE Email DLP has been resolved. We have confirmed that email filtering is now processing normally.
Incident Period and Impact:
Time of occurrence: February 2, 2026, from approximately 18:30 to 20:00 (JST)
Duration of impact: Approximately 10 to 15 minutes within the above timeframe
The system team will continue to monitor the situation closely to ensure stability. We apologize for any inconvenience caused.
------------------------------------------ We are currently experiencing delays in the filtering process of HENNGE Email DLP.
Due to this issue, there may be a delay between sending an email from Microsoft 365 or Google Workspace and its appearance in the user console for suspension or approval, as well as its final delivery to recipients.
Our system team is currently investigating and working to resolve the issue. We apologize for any inconvenience this may cause.