--------------- We have confirmed an incident where HENNGE Cloud Protection scans were not functioning correctly during the following time period. Please note that scans are currently operating normally.
■ Incident Timeframe: February 28, 2025 (Friday), 18:30 - 22:15 (Japan Standard Time)
■ Incident Details: HENNGE Cloud Protection scan processing for your Exchange Online / OneDrive / SharePoint / Teams was halted. WithSecure's published incident information : https://status.withsecure.com/ ※The relevant section is "WithSecure Elements Collaboration Protection outage" published on Feb 28, 2025.
■ Cause of the Incident: This incident was unintentionally caused during a feature update by WithSecure. Release Information: [Cloud Protection] 4th week of February 2025 (Enhanced management of temporary mailbox protection failures) https://support.hdeone.com/hc/ja/articles/43851493457433
■ Current Status: Scanning has resumed normally since the incident timeframe stated above. Customer data during the incident timeframe is being processed sequentially, and scanning has resumed normally since the service restoration.
We sincerely apologize for any inconvenience this may have caused.