次回のダッシュボードの更新日を、サービスアップデート日同日、4 月 7 日（月）に予定しています。 ------ Here is an update on this matter. We apologize for the long wait.
We plan to release a service update for a permanent solution on Monday, April 7, 2025.
Until the service update is available, customers who have not yet configured the permission settings as described in the following help article are requested to do so. https://support.hdeone.com/hc/ja/articles/40672964976153
The next dashboard update is scheduled for Monday, April 7, the same day as the service update.
長らくご迷惑をおかけしており申し訳ございません。 ------ ※ Since the notification was not sent, we will update the content again with the same details.
Here is an update on this matter.
A mass email notification has been sent to customers who need to take action. Please review the contents of the email and follow the instructions accordingly.
Once the product update is complete, we will update this dashboard and provide further information.
We sincerely apologize for the continued inconvenience and appreciate your patience.
長らくご迷惑をおかけしており申し訳ございません。 ------ Here is an update on this matter.
A mass email notification has been sent to customers who need to take action. Please review the contents of the email and follow the instructions accordingly.
Once the product update is complete, we will update this dashboard and provide further information.
We sincerely apologize for the continued inconvenience and appreciate your patience.
Our system team is continuing to work on the release of the fix. We apologize for the inconvenience and appreciate your patience as we work toward completing the fix.
As mentioned in our previous update, applying the fix will require a product update. This update will also require permission settings for Tadrill Alert (reporting add-in) for Tadrill Outlook. We kindly ask you to refer to the following help article and complete the necessary actions.
For customers who may need to take action on this matter, we plan to send a separate announcement via a mass email notification. We appreciate your patience and ask you to wait for further communication.
We sincerely apologize for the prolonged inconvenience and appreciate your understanding.
Posted Mar 24, 2025 - 12:17 JST
Update
本件につきまして、続報をお知らせいたします。
本事象について、引き続き弊社システムチームにて修正対応を進めております。
なお、本事象の修正を反映するためには製品アップデートが必要となり、 アップデートに伴い後述の Tadrill Outlook 用の Tadrill Alert (報告アドイン) 許可設定が必要になる見込みです。
なお、既に上記作業が実施済みの状態で、再度実施いただくことによる影響はございません。 お客様内での実施状況が不明な場合は、お手数ですが改めてご対応いただけますと幸いです。 ------ Here is an update on this matter.
Our system team is continuing to work on fixing the issue.
In order to apply the fix, a product update is required.
Additionally, the update will necessitate Tadrill Alert (reporting add-in) permission settings for Tadrill Outlook, as described below.
If the necessary permission settings have not been implemented yet, we kindly ask you to refer to the following help article and complete the required actions:
なお、影響範囲は Microsoft Outlook（PC版）の報告アドインで報告されたメールが迷惑メールフォルダへ移動しないことに限られ、報告機能自体は正常に動作していることを確認しております。 その他、モバイル向け、および Google Workspace（Gmail）向けの環境については、本事象の影響を受けていないことを確認しております。