The response efforts by our system team and CyberTrust have been completed, and the issue has been resolved. HENNGE Device Certificates can now be issued without delays.
During the period of this issue, newly issued HENNGE Device Certificates were displayed as [STATUS: Pending] in the "Device Certificate Operations" section of the HENNGE Access Control administrator screen. However, all pending issuance processes have now been completed. We kindly ask you to confirm this status as well.
Additionally, as previously noted, login operations using HENNGE Device Certificates were not affected during the period of this issue.
We sincerely apologize for the prolonged inconvenience caused.
Our system team is currently working closely with CyberTrust, the provider of HENNGE Device Certificates, to conduct a detailed investigation and implement necessary measures. The root cause of this issue has already been identified, and we are prioritizing the resolution to restore normal operations as soon as possible. We kindly ask for your patience during this time.
We sincerely apologize for the prolonged inconvenience caused.
------ We are currently experiencing an issue causing delays in the issuance process for HENNGE Device Certificates. A detailed investigation into this matter is currently underway.
Please note that authentication using HENNGE Device Certificates is not affected by this issue. We will update this dashboard with further information as the investigation progresses.