------ This is an update regarding the HENNGE Email DLP mail delay that began yesterday. We have continued monitoring the system and have confirmed that the issue has been resolved. We sincerely apologize for any inconvenience this may have caused. A detailed report regarding this incident will be sent via email to your registered contact person shortly. Thank you for your continued patience.
We are pleased to report that the mail delay issue with HENNGE Email DLP, which began yesterday, appears to be resolved. We are currently observing normal processing.
We will continue to actively monitor the system.
We will provide a further update by 9:00 AM. Thank you for your continued patience.
------ This is an update regarding the HENNGE Email DLP mail delay that occurred today.
We have completed the interim measures addressing the identified cause.
As mentioned in our previous update, all emails that were delayed and queued have now been processed normally.
We will continue to monitor the system for any recurrence of this issue.
If the current stable situation continues, we will provide another update tomorrow at 8:00 AM. If we observe any signs of recurrence, we will update you sooner. Thank you for your patience.
------ The email delay issue that occurred today with HENNGE Email DLP has been temporarily resolved due to a decrease in email traffic during certain time periods.
Additionally, investigations into the root cause of this issue are progressing. We are currently conducting further detailed investigations and considering countermeasures.
We will provide another update on this matter later today, so we kindly ask for your patience.
------ Here is an update regarding this issue. Our system team continues to investigate this issue with the highest priority, including inquiries to AWS.
We have confirmed that processing delays within HENNGE Email DLP are improving as overall email traffic has decreased. However, we are still investigating and addressing the root cause.
At this time, we have not detected any email loss. We will continue working toward a full recovery.
We will provide an update by 21:00 (JST), regardless of progress.
Our system team is continuing the investigation and working on a resolution. However, we have not yet identified the root cause or fully resolved the issue. We are addressing this matter with the highest priority, but recovery is expected to take more time.
Due to this issue, various processes within HENNGE Email DLP are experiencing delays. While emails will still be sent after processing is completed, emails sent externally via HENNGE Email DLP may be delayed by approximately one hour.
If necessary, you may consider temporarily bypassing HENNGE Email DLP by referring to the following Help Center articles:
Please note that if you disable HENNGE Email DLP, email retention and automatic attachment encryption will no longer function.
Additionally, emails that remain on hold in HENNGE Email DLP due to this issue will need to be manually resent from Microsoft 365 or Google Workspace after the bypass is implemented. However, since these emails will also be sent automatically once processing is completed, recipients may receive duplicate messages.
We sincerely apologize for the inconvenience caused. We will provide an update by 20:00 (JST), regardless of progress.
Please note that we have confirmed that emails sent from Microsoft 365/Google Workspace may take some time to appear on the user console. We have also confirmed that there may be delays of 10 minutes or more in email delivery.
We are addressing this matter with the highest priority. We sincerely apologize for the inconvenience caused and appreciate your patience as we work towards a resolution.
We will update this dashboard and provide further information as soon as there is any progress.
------ Here is an update regarding this issue. Our system team has continued the investigation and has now identified the root cause of this issue. We are currently working on restoring normal operations.
Additionally, we have confirmed that due to this issue, access to the User Console may take longer than usual. We are addressing this matter with the highest priority. We sincerely apologize for the inconvenience caused and appreciate your patience as we work towards a resolution.
We will update this dashboard and provide further information as soon as there is any progress.
------ Here is an update regarding this issue. We have confirmed that there is currently a delay of approximately 10 minutes in the release of temporarily held emails.
Our system team is continuing to investigate the cause and implement necessary measures.
We will update this dashboard with further information as the investigation and resolution progress.
------ We have identified an issue in HENNGE Email DLP where there is a delay in the release of temporarily held emails. Our system team is currently investigating this matter.