この度はご迷惑をおかけしました事をお詫び申し上げます。 --------------------- Here is an update regarding this matter.
We have confirmed that AWS has announced the resolution of the outage that caused the issue where guest users who received files through HENNGE Email DLP's Secure Download encountered an error when accessing the download page.
An incident report regarding this issue will be sent individually via email to customers with an active service subscription at a later date.
We sincerely apologize for the inconvenience this issue has caused.
本件、ご迷惑をおかけし申し訳ありません。 ----------------------------- Here is an update regarding this matter. We have confirmed that guest users who received files through HENNGE Email DLP's Secure Download are now able to access the download page. This is because AWS has implemented mitigation measures for the issue that caused an error to be displayed when accessing the page.
We will continue to monitor the situation, including the AWS outage.
We sincerely apologize for the inconvenience this issue has caused.
本件、ご迷惑をおかけし申し訳ありません。 ----------------------------- Here is an update regarding this matter.
We have confirmed that the issue where guest users who received files through HENNGE Email DLP's Secure Download encounter an error when accessing the download page is caused by an outage affecting Amazon Web Services (AWS), which the service relies on.
We are currently monitoring the status of the AWS incident while also working on measures to mitigate its impact.
At this time, we have not confirmed any impact on emails sent through HENNGE Email DLP.
We sincerely apologize for the inconvenience this issue has caused.
本件につきまして、現在詳細調査を実施しております。 ----------------------------- We have confirmed an issue where guest users who received files through HENNGE Email DLP 's Secure Download encounter the following error when accessing the download page:
Error An error occurred while retrieving data.
We are currently conducting a detailed investigation into this issue.